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Microsoft MB2-868 Exam Syllabus Topics:

Microsoft Dynamics CRM 2011 Applications Sample Questions:

Question 1

A company uses Microsoft Dynamics CRM 2011. You need to ensure that a specific customer is
always offered afternoon service appointments with the customer's preferred service technician.
Each service technician is a Microsoft Dynamics CRM 2011 user.
What should you do?

A. On the customer's account, set the service preferences for preferred time and preferred user.
B. Create a service with a selection rule listing the preferred user. Change the preferred user's work hours to the afternoon.
C. On the preferred user's record, set the service preference for the account and the preferred work hours.
D. Create a service with a selection rule listing the preferred user. Add a service restriction on the user for the morning hours.

Question 2

The Microsoft Dynamics CRM 2011 system administrator moves a goals fiscal start date ahead by five
days,
changes the fiscal period type from monthly to quarterly, and saves the goal.
How does this affect the goal records?

A. The fiscal start dates and fiscal period for all goals are unchanged.
B. The fiscal start dates for all goals are automatically realigned. The fiscal period for all goals is unchanged.
C. The fiscal start dates for all goals are unchanged. The fiscal period for all goals is automatically realigned.
D. The fiscal start dates and fiscal period for all goals are automatically realigned.

Question 3

You receive an email message from a potential customer.
You need to track the potential customer as a new lead in Microsoft Dynamics CRM 2011.
What should you do?

A. Create a new lead and set a connection to the email message.
B. Convert the email message into a lead.
C. Create a new lead from the Regarding lookup of the email message.
D. Create a new lead, attach the email message to the lead, and then save the lead.

Question 4

In Microsoft Dynamics CRM 2011, which of the following can be associated to a marketing list? (Choose all that apply.)

A. price lists
B. sales literature
C. products
D. campaigns
E. quick campaigns

Question 5

A company uses Microsoft Dynamics CRM 2011.
You need to ensure that you are not booked for any service activities while you are on vacation.
Which of the following options will achieve the goal?
(Choose all that apply.)

A. Use the Schedule Time Off feature.
B. Edit a new weekly work schedule and set your work capacity to zero.
C. Add a service restriction to your work schedule.
D. Add an appointment in Microsoft Outlook showing the time as Busy and track the appointment in Microsoft Dynamics CRM.

Solutions: