Exam Name: Microsoft Dynamics 365 Commerce Functional Consultant
Certification Provider: Microsoft
Corresponding Certification: Microsoft Dynamics 365
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Updated: Sep 01, 2026
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What is the Microsoft MB-340 Exam?
Microsoft MB-340 exam is a special exam designed for IT professionals who want to be certified in Microsoft Dynamics 365. This test is designed and developed by the experts working at Microsoft, who are qualified and certified professionals in this particular field. The exam tests an individual's understanding of Microsoft Azure Cloud Services, including the uses of Web Apps, Mobile Services, Service Bus, Storage, SQL Database, and Virtual Machines.
MB-340 exam is intended to validate an individual's ability to install, configure and maintain Microsoft Dynamics CRM 4.0. MB-340 Dumps offers you a product that has been created by the best IT experts who have tested it for many years and verified its efficiency and accuracy. We are quite sure that after using our products, you will pass all your following certification exams easily without any doubt. The MB-340 practice test is essential for you to pass your exam successfully. Moreover, it will improve your skills and make you more confident about passing your real exam. Start to work on validating your knowledge now!
Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/mb-340
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Languages: English
Retirement date: none
This exam measures your ability to accomplish the following technical tasks: configure Dynamics 365 Commerce Headquarters; configure products, prices, discounts, loyalty, and affiliations; manage Point of Sales (POS) in Dynamics 365 Commerce; configure and manage Dynamics 365 Commerce call centers; and manage e-commerce.
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What are the Microsoft MB-340 Exam Objectives?
The Microsoft MB-340 exam objectives are
Provide business analysis to understand how Microsoft Dynamics 365 can be used to improve customer experience, reduce costs, and optimize profit.
Provide input on business processes and data requirements related to the implementation of Dynamics 365.
Design solutions based on best practices that are specifically tailored to the customer industry, type of business, and processes required by the customer organization.
Partner with other technology specialists in a team environment to define and implement solutions using Dynamics 365 for Customer Engagement scenarios.
Partner with other technology specialists in a team environment to design solutions based on best practices that are specifically tailored to the customer industry, type of business, and processes required by the customer organization.
Develop solutions for customers using knowledge of various technologies such as Microsoft Dynamics 365 for Customer Engagement, Power Platform, Excel Services, Azure SQL Database, Azure SQL Data Warehouse, Azure Machine Learning Services, Azure Functions, Mobile Services for Visual Studio Team Services (VSTS), SharePoint Online and OneDrive for Business (formerly known as SkyDrive Pro).
Build solutions that utilize data from multiple sources including internal databases within the company's existing systems; external public databases; internal and external private databases
MB-340 certification is more and more important for this area, but the exam is not easy for many candidates. Our MB-340 practice materials make it easier to prepare exam with a variety of high quality functions. Their quality function is observably clear once you download them. We have three kinds of MB-340 practice materials moderately priced for your reference. All these three types of MB-340 practice materials win great support around the world and all popular according to their availability of goods, prices and other term you can think of.
Microsoft MB-340 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Manage Point of Sale (POS) in Dynamics 365 Commerce | 15-20% | - Manage cash management, shifts, and store operations - Configure retail stores, registers, and devices - Set up POS functionality, profiles, and permissions - Define return policies and transaction processing - Configure offline mode and inventory visibility |
| Topic 2: Manage e-commerce | 15-20% | - Configure omnichannel inventory and order synchronization - Implement customer self-service and account features - Set up product publishing and online merchandising - Manage online checkout, payments, and shipping - Configure e-commerce site channels and navigation |
| Topic 3: Configure products, prices, discounts, loyalty, and affiliations | 25-30% | - Configure product hierarchy, attributes, and assortments - Configure customer affiliations and groups - Implement loyalty programs, reward points, and tier management - Manage pricing rules, trade agreements, and price adjustments - Set up discounts, promotions, and coupons |
| Topic 4: Configure Dynamics 365 Commerce Headquarters | 25-30% | - Configure prerequisites and commerce parameters - Manage retail workers, address books, and notifications - Configure organizational hierarchies and shared parameters - Set up order fulfillment and distributed order management - Configure payment methods, gift cards, and charge codes |
| Topic 5: Configure and manage Dynamics 365 Commerce call centers | 10-15% | - Manage continuity orders and installment billing - Configure fraud detection rules and order holds - Process call center orders and inquiries - Set up product catalogs and scripts - Create and configure call center channels |
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