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  • Exam Code: AB-620
  • Exam Name: Designing and Building Integrated AI Agent Solutions in Copilot Studio
  • No. of Questions: 133 Questions and Answers
  • Updated: Oct 07, 2026

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Microsoft AB-620 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Plan and configure agent solutions30–35%- Configure agent foundations
  • 1. Define topics, triggers, and conversation flows
  • 2. Configure knowledge sources and data connections
  • 3. Design agent identity, personality, and instructions
  • 4. Set up environment variables and configuration settings
- Plan an agent solution
  • 1. Define responsible AI and governance strategy
  • 2. Plan channels and deployment options
  • 3. Identify business requirements and use cases
  • 4. Evaluate security, compliance, and data privacy considerations
Topic 2: Build and extend agents in Copilot Studio40–45%- Implement advanced capabilities
  • 1. Configure retrieval-augmented generation (RAG)
  • 2. Implement computer-use and advanced action agents
  • 3. Customize models and prompt engineering
  • 4. Add tools, actions, and automation
- Develop agent flows and logic
  • 1. Implement conditional logic and branching
  • 2. Use Power Fx expressions and functions
  • 3. Design adaptive cards and user interfaces
  • 4. Create and modify conversation flows
- Integrate with services and systems
  • 1. Connect to Microsoft 365, Azure, and external enterprise systems
  • 2. Implement multi-agent solutions and orchestration
  • 3. Connect to APIs, custom connectors, and Dataverse
  • 4. Integrate with Microsoft Foundry and MCP servers
Topic 3: Test, deploy, and manage agents20–25%- Test and validate agent performance
  • 1. Debug and resolve errors or unexpected behavior
  • 2. Create test cases and evaluation datasets
  • 3. Measure accuracy, relevance, and safety
- Deploy and manage agent lifecycle
  • 1. Implement application lifecycle management (ALM)
  • 2. Monitor usage, performance, and health
  • 3. Update, version, and retire agents
  • 4. Prepare solutions for deployment

Microsoft Designing and Building Integrated AI Agent Solutions in Copilot Studio Sample Questions:

Drag and Drop Question
A company is building an agent topic in Copilot Studio. The agent topic uses a generative answers node to respond to user questions based on authorized knowledge sources.
To meet the business needs, the generative answers node must meet the following requirements:
- Use the user's message in the generative answers node.
- Scope the topic node to query only designated data.
- Restrict responses to approved enterprise data.
You need to configure the generative answers node to meet the requirements.
What should you configure for each requirement? To answer, move the appropriate configurations to the correct requirements. You may use each configuration once, more than once, or not at all. You may need to move the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.

Reveal Solution  Discussion  0

Correct Answer:


Explanation:
Box 1: Select the Activity.Text in the Input field
To use the user's message inside a generative answers node in Microsoft Copilot Studio, map the node's Input field to the System.Activity.Text system variable. This variable captures the exact text of the user's most recent message or trigger phrase.
Box 2: Select Search only selected sources.
To scope a Generative Answers node to query only designated data within a specific topic in Microsoft Copilot Studio, you must use the "Search only selected sources" setting within the node's properties and isolate your knowledge base.
Box 3: Clear Allow the AI to use its own general knowledge
You configure this correctly by unchecking/clearing the "Allow the AI to use its own general knowledge" option.
When configuring a Create generative answers node in Microsoft Copilot Studio, the system handles external versus internal knowledge sources based on specific toggles:
Preventing Hallucinations: Leaving "Allow the AI to use its own general knowledge" enabled allows the large language model (LLM) to fall back on its public training data (e.g., ChatGPT data) when it cannot find answers in your custom sources.
Strict Enterprise Grounding: Turning this setting OFF explicitly mandates that the agent uses only the authorized enterprise repositories (like SharePoint sites, uploaded files, or custom databases) attached to your node or agent. If an answer isn't in those specific sources, the node stops and hands the query off to your fallback or error-handling flows instead of guessing.
Reference:
https://learn.microsoft.com/en-us/microsoft-copilot-studio/nlu-boost-node
https://learn.microsoft.com/en-us/answers/questions/5666256/generative-answers-node-search-only-selected-sourc

A team is standardizing ALM for agents in Copilot Studio.
The team requires a custom solution that includes agents. The solution must support ALM scenarios, such as managing and transporting agent assets across environments and pipeline deployments.
You need to create an ALM-ready custom solution in Copilot Studio.
What should you do?

  • A. Publish the agent to a channel and use that channel configuration as the ALM container.
  • B. Export the agent directly and then import it into another environment.
  • C. Export the custom solution as a managed solution and import it into production.
  • D. Create a new custom solution from the Solutions area.
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

Explanation: Only visible for PassTestking members. You can sign-up / login (it's free).

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear on the review screen.
A company is configuring an agent in Copilot Studio that uses a generative answers node inside multiple topics.
The company requires responses to meet the following requirements:
- Must use an executive summary format.
- Must apply only within a specific topic.
- Must continue using configured knowledge sources.
- Must comply with connector security controls.
You need to configure a custom prompt to meet the formatting requirements.
Solution: Remove the generative answers node and rely only on the custom prompt to produce formatted responses.
Does the solution meet the goal?

  • A. No
  • B. Yes
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

Explanation: Only visible for PassTestking members. You can sign-up / login (it's free).

An agent needs to display a rich, interactive form (with dropdowns and buttons) to collect structured input from the user in Microsoft Teams. What should you use?

  • A. Adaptive card
  • B. A generative answers node
  • C. Plain text message node
  • D. A trigger phrase
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

Explanation: Only visible for PassTestking members. You can sign-up / login (it's free).

Drag and Drop Question
A team is preparing to assess an agent in Copilot Studio before expanding access to additional users.
The team requires an evaluation that provides controlled, repeatable, and consistently measured test runs.
The evaluation must:
- Be triggered directly by the team to control when testing occurs.
- Determine success based on clearly established acceptance criteria.
- Rely on a predefined source that ensures consistency across repeated
runs.
You need to configure the evaluation to meet the requirements.
What should you configure? To answer, move the appropriate configurations to the correct evaluation requirements. You may use each configuration once, more than once, or not at all.
You may need to move the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.

Reveal Solution  Discussion  0

Correct Answer:


Explanation:
Box 1: Execute the evaluation on demand
To trigger structured, repeatable agent evaluations manually inside Microsoft Copilot Studio so your team can precisely control when testing occurs, you should click Evaluate directly from the Evaluate tab within the Copilot Studio user interface.
Selecting this option initiates an on-demand, interactive test run against your defined test sets.
Box 2: Comparing generated responses against defined expectation
Comparing generated responses against defined expectations is exactly how you establish pass/fail signals. Microsoft Copilot Studio automates this process so you can achieve controlled, repeatable, and consistently measured tests before expanding access.
Box 3: Use a curated prompt list as the interaction source.
Using a curated prompt list-known as an evaluation test set-is exactly how you ensure consistency. It removes subjective, one-off testing and establishes a structured framework for measuring response quality.
Reference:
https://learn.microsoft.com/en-us/microsoft-copilot-studio/analytics-agent-evaluation-overview

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