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CompTIA JK0-802 Exam Syllabus Topics:

CompTIA A+ Certification Exam (JK0-802) Sample Questions:

1. A technician works for a company that uses an application to track licensing information.
The application runs in the background on the Windows 7 computers. A technician receives a call stating that the licensing tracking software is not running. Which of the following should the technician perform to ensure that the application is always running?

A) Run the application in compatibility mode
B) Install application in Windows XP mode
C) Set the service to automatically start
D) Keep Windows updated with the latest patches

2. Joe, a technician, is sent out to investigate a PC which refuses to turn on for a customer after a recent thunderstorm. Upon arrival, Joe notices a heavy scent of what seems to have been an electrical burn.
Which of the following PC components would be MOST likely at fault for the failure?

A) CPU
B) PSU
C) ODD
D) HDD

3. Which of the following is a new feature of iOS 5?

A) Ability to perform iTunes backups
B) Ability to run native PC applications
C) Ability to perform untethered updates
D) Ability to dual boot the Android OS

4. The technician is dispatched to a multi-function device that users print and copy from all day. The technician is told pages that are copied all have a line on them on the left hand side of the page. The technician prints a printer test page and does not see the line on the page. The technician's NEXT step would be which of the following?

A) Copy a printed page to recreate the problem.
B) Replace the toner cartridge to eliminate the lines.
C) Close the trouble ticket and document no trouble found.
D) Print from another workstation to recreate the problem.

5. After installing an updated video card driver in a Windows XP machine, a technician sees a blue screen of death (BSOD). Which of the following would BEST help the technician repair the computer?

A) Last Known Good Configuration
B) Run System Restore
C) Factory pre-installation CD
D) Update antivirus definitions

Solutions: