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EXIN ITILFNDv4 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Key Concepts of Service Management | - Guiding Principles - Service Value System (SVS) - Four Dimensions of Service Management |
| Topic 2: Continual Improvement | |
| Topic 3: ITIL Practices | - General Management Practices - Service Management Practices - Technical Management Practices |
| Topic 4: Service Value Chain Activities |
EXIN ITIL 4 Foundation Sample Questions:
Identify the missing word(s) in the following sentence.
A(n) [?] is the cause, or potential cause, of one or more incidents.
- A. Known error
- B. Event
- C. Change
- D. Problem
Correct Answer: D 🗳️
Explanation: Only visible for PassTestking members. You can sign-up / login (it's free).
Where are the details of the required performance outcomes of a service defined?
- A. Service level agreements
- B. Service components
- C. Service offerings
- D. Service requests
Correct Answer: A 🗳️
Which usually requires a team of representatives from many stakeholder groups?
- A. Fulfilling a service request
- B. Authorizing an emergency change
- C. Logging a new problem
- D. Investigating a major incident
Correct Answer: D 🗳️
Identify the missing word(s) in the following sentence:
The purpose of the problem management practice is to reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents, and managing workarounds and
[?].
- A. known errors
- B. IT assets
- C. events
- D. changes
Correct Answer: A 🗳️
How can a service consumer contribute to the reduction of risk?
- A. By providing the service in accordance with requirements
- B. By ensuring that the service provider's resources are correctly configured
- C. By fully understanding their own requirements for the service
- D. By managing the detailed level of risk on behalf of the service provider
Correct Answer: C 🗳️
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