Exam Name: Technology Support Services - Global TSS Mastery Test v1
Certification Provider: IBM
Corresponding Certification: IBM Certification
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Updated: Oct 05, 2026
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IBM P6010-881 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| IT Service Management Processes | - ITIL-based service delivery
|
| Technical Support Operations | - Incident and problem management
|
| Customer Service and Delivery Skills | - Communication and coordination
|
| IBM Global Technology Services Overview | - Service portfolio and support structure
|
| Infrastructure and System Support | - Enterprise system support
|
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