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IBM ICS Social Software Sales Mastery Test v2 Sample Questions:

1. To a customer, what main value does an IBM Business Partner bring to an IBM Connections implementation?

A) They can provide discounted sales quotes
B) They can provide legacy systems expertise
C) They provide installation, integration, and trusted consulting to ensure the success of the project
D) They can provide impressive presentations

2. What is another characteristic of a Social Business other than being engaging and nimble?

A) Transparent
B) Informal
C) Has a strong presence in the Internet
D) Technically strong

3. What is the best route for 'gaining social trust'?

A) Ask your supplier network to blog about their relationship with you.
B) Ask your employees to blog about your company in any of the blogs they participate in.
C) Identify and develop relationships with tippers in your industry.
D) Strive for the highest number of hits on your Web site.

4. What is one best practice that is very successful in delivering the Social Business message to a customer?

A) Distribute printouts of analysts' reports to every person in the room.
B) Have a lengthy technical discussion about each feature and its capabilities.
C) Add personal stories about how you use these social software features successfully in your job.
D) Make sure you are well dressed.

5. What is the capability called that allows a user to upload documents to their own file-store in IBM Connections?

A) Files
B) Folders
C) Docs
D) Forms

Solutions: