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IBM C9020-461 Exam Syllabus Topics:

SectionWeightObjectives
Troubleshooting and Problem Determination20%- Support tools and data collection
- Connectivity and configuration issues
- Performance bottleneck analysis
- Error log analysis and diagnostics
Management and Monitoring18%- Performance monitoring and capacity planning
- Alerting and event management
- IBM Storwize GUI/CLI and Hyper-Scale Manager
- Firmware updates and software maintenance
Architecture and Concepts20%- RAID levels, storage pools, dynamic disk pools
- Copy services: FlashCopy, Metro Mirror, Global Mirror
- Virtualization, thin provisioning, Easy Tier
- Storage networking: SAN, NAS, iSCSI, Fibre Channel
Midrange Storage Product Overview22%- IBM Storwize Family (V3700, V5000, V7000, V7000 Unified)
- IBM SAN Volume Controller (SVC)
- IBM Midrange Tape Systems (TS3100, TS3200, TS3310)
- IBM XIV Storage System
- IBM FlashSystem Family
Installation and Configuration20%- License activation and feature enablement
- Hardware installation and cabling
- Initial setup and configuration
- Host connectivity and multi-pathing

IBM Midrange Storage Technical Support V4 Sample Questions:

Question 1

A customer wants to estimate the Total Cost of Ownership (TCO) for a storage project.
Which software tool should be used?

A. Systems Consolidation Evaluation Tool
B. Knowledge Center
C. System Storage Interoperation Center Tool
D. ISAT Tool


Question 2

A customer has a storage system with a number of databases and has a business requirement to provide development with a sample of real data for testing. The customer is also concerned with cost.
Which solution is appropriate for this customer?

A. IBM Spectrum Scale
B. IBM Storwize V7000 with Real-time Compression and virtualization
C. IBM Spectrum Protect
D. IBM Storwize V5000 with Real-time Compression and virtualization


Question 3

A customer notices that at the end of the month the storage system performance slows down due to a payroll program constantly accessing employee records.
Which licensed feature of the IBM Storwize V7000 helps alleviate this performance issue assuming all hardware requirements are met?

A. Metro Mirror
B. FlashCopy
C. Easy Tier
D. IBM Spectrum Accelerate


Question 4

A customer has an aging system with more than 400 TB of data and a significant portion of the data is redundant. The customer is currently missing its backup window and needs to conform with the SLAs.
Which IBM solution should you recommend?

A. IBM Spectrum Archive
B. TS3310
C. IBM Spectrum Protect
D. TS7650G


Question 5

A client's executive officer has questions about the financial impact of a new information technology project.
Which tool will help analyze cost and benefits for the project?

A. Disk Magic
B. TCO!now
C. ROInow!
D. Capacity Magic


Solutions:

Question 1
Answer: A
Question 2
Answer: B
Question 3
Answer: B
Question 4
Answer: B
Question 5
Answer: A

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