Exam Name: Assess: IBM SmartCloud Control Desk V7.5 Service Request Management Implementation
Certification Provider: IBM
Corresponding Certification: IBM Certified Deployment Professional
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Updated: Aug 28, 2026
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IBM A2010-656 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Service Level Management | 15% | - SLA monitoring and reporting - SLA definition and configuration - Breach handling and escalation |
| Topic 2: Integration and Administration | 10% | - Security and access control - System maintenance and performance tuning - Integration with other IBM Tivoli products |
| Topic 3: Service Request Management Processes | 25% | - Status management and closure - Approval and fulfillment processes - Request creation and submission - Escalation and notification rules |
| Topic 4: Architecture and Core Concepts | 20% | - Database and integration components - SmartCloud Control Desk V7.5 architecture - Service Request Management framework |
| Topic 5: Configuration and Customization | 30% | - Service request definition and attributes - Workflow design and automation - Application customization options - Service catalog setup and configuration |
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