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HP HP2-I47 Exam Syllabus Topics:

HP Selling HP PS Lifecycle Services 2023 Sample Questions:

1. What does the base warranty for HP Personal Systems provide?

A) Protection against accidents such as liquid spills, electrical surges, and falls
B) Protection from manufacturer defects
C) Uplifted support for additional years of coverage
D) Operating system and firmware updates

2. A customer is considering a refresh of the devices used by their employees and asks you about adding HP Care Packs for these devices.
What is an important consideration that you should discuss with this customer?

A) HP Care Packs must be attached at the time of purchase or within 90 days of the purchase of the devices.
B) An HP Care Pack covers devices that are in good working condition; the HP Post Warranty Service covers devices that are no longer in good working condition.
C) The HP Post Warranty Service can be purchased for HP devices up to a year after the Care Pack has expired.
D) An HP Care Pack does not cover a device if the Care Pack was not bundled with the purchase of the device.

3. Which two HP Lifecycle Services are powered by HP TechPulse? (Select two.)

A) HP Active Care
B) HP pc BIOS Asset Tagging service
C) HP Wolf Protect and Trace
D) HP Defective Media Retention
E) HP Deinstallation Services

4. A potential customer has asked you how HP Lifecycle Services compare to a competitor's services that they have used in the past.
What is the HP recommended way to prepare a response to this question?

A) Visit the competitor's website to read the descriptions of their services
B) List the different HP Services websites that the customer can visit for more information
C) Refer to the battlecards for the various HP Lifecycle Services
D) Compile a list of issues customers have had with the competitor's services

Solutions: