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HP HP2-B25 Exam Syllabus Topics:

HP LaserJet Solutions Sample Questions:

1. Certpaper.com has a Color LaserJet 1500 printer with no tool box installed on the PC. The printer has stopped working and the 'Go', 'Ready' and 'Attention' lights are on steady. What would you do to identify the cause?

A) Have the customer installs the Toolbox to check the error.
B) Inform the customer that they will not be able to check the issue and help them schedule a tech to come and isolate the issue.
C) Have the customer press and hold the 'Go' and 'Job Cancel' buttons to check the secondary error code.
D) Have the customer installs the drivers and check their status.

2. What are the functionalities of an HP printer driver? (Select two.)

A) updates firmware automatically to printing devices that it is connected to
B) translates application language into printer language so the printer understands commands sent to it
C) makes printer options and accessories available in the operating system and in applications
D) installs directly onto a multi-function printing device through the printer control panel

3. A paper jam has occurred between the registration assembly and the fusing assembly. Which error would most likely appear on the printer control panel?

A) 50.X
B) 79.X
C) 41.X
D) 13.X

4. A customer calls and reports receiving the message: 13.02.00 JAMS IN RIGHT DOOR. She does not see any paper in the paper path. What should you do first to help the customer clear the jam?

A) Determine if the product has a c-path or an s-path and repair the jam accordingly.
B) Ask the customer to open the right door to see if there is a paper jam.
C) Ask the customer if they have been using supported media in Tray 1.
D) Check the User Guide or Service Manual for information on clearing the jam.

5. After installing new memory modules in a LaserJet printer you are receiving memory error messages in the control panel. What recommended course of action would you follow to troubleshoot this problem?

A) Test for a faulty power source by moving the printer to another AC outlet.
B) Verify that the memory modules are correct for this printer.
C) Verify you have configured the new memory size properly in configuration/setup.
D) Ensure the customer's software application has the proper drivers installed to support the new memory.

Solutions: