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HP HP2-H82 Exam Syllabus Topics:

HP Selling HP Supplies 2019 Sample Questions:

Question 1

A customer purchases a non-HP cartridge and notices that it says 100% new on the packaging. What type of cartridge might this be?

A. Continuous Ink Supply System
B. Remanufactured
C. Do-lt-Yourself(DIY) refill kit
D. Clone

Question 2

Which statement is true about a refilled cartridge?

A. Worn-out parts are not replaced in a refilled cartridge.
B. A refilled cartridge is also known as a reman or rebuilt cartridge.
C. A refilled cartridge is a refurbished original HP cartridge.
D. Worn-out parts are replaced in a refilled cartridge.

Question 3

You receive the following customer objection:
/ purchase multiple laser cartridges from you, but the price is too expensive so I'm looking elsewhere.
What is the correct way to respond?

A. In your situation, we can offer you a higher capacity cartridge, which can actually save you up to 65%.
B. Perhaps I can look into getting you a lower price through some discount.
C. Perhaps you have the wrong printer, so let me look at an ink alternative.
D. may be able to look at the delivery costs and reduce the price for you. especially as you are such a loyal customer.

Solutions: