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Huawei H21-287_V1.0 Exam Syllabus Topics:

Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:

Question 1

Which AICC architecture pattern is most resistant to a "split-brain" scenario in a high-availability cluster?

A. Relying on the network heartbeat alone.
B. Manual intervention by an administrator.
C. Using a single quorum disk witness.
D. Implementing a third-party witness service or a tie-breaker node in a separate fault domain.

Question 2

What does the term "Service Virtualization" refer to in the context of AICC component design?

A. Running the AICC software on virtual machines.
B. Creating virtual agents powered by AI.
C. The ability of the UAP to run in a web browser.
D. Abstracting the underlying telephony hardware so the application uses a standard API (like TSAPI or JTAPI).

Question 3

Which AICC concept refers to the practice of routing interactions to the best available resource, whether that is a human agent or an automated self-service system?

A. Direct Dialing
B. Manual Routing
C. Default Routing
D. Intelligent Routing

Question 4

In AICC, what is the "customer journey"?

A. The training process for new agents.
B. The route taken by a call through the network.
C. The path a customer takes through the IVR menu during a single call.
D. The complete sequence of touchpoints a customer has with the contact center across all channels over time.

Question 5

What is the key difference between "synchronous" and "asynchronous" communication channels in AICC?

A. Synchronous channels are faster than asynchronous channels.
B. There is no significant difference.
C. Asynchronous channels are only for internal use.
D. Synchronous (e.g., voice, video) requires parties to be present simultaneously; asynchronous (e.g., email, SMS) does not.

Solutions: