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Genesys GCX-WFM Exam Syllabus Topics:

Genesys Cloud CX Workforce Management Certification Sample Questions:

1. In Genesys Cloud, you can validate and save a work plan after configuring shifts and activities.
Response:

A) False
B) True

2. In workforce management, what is a business unit?
Response:

A) An individual employee's work schedule
B) The primary organizational entity for managing work plans and schedules
C) A temporary team assigned to special projects
D) A group of departments handling separate tasks

3. In Genesys Cloud, which two actions can be performed to validate a work plan?
(Choose two)
Response:

A) Check for scheduling conflicts
B) Verify agent login times
C) Ensure activities align with business needs
D) Add an approval signature

4. What is the primary purpose of the real-time adherence view in Genesys Cloud?
Response:

A) To review adherence after a shift ends
B) To monitor agent adherence in real-time
C) To track agent certifications
D) To adjust historical data for call volume

5. When you add a forecast modification, you need to enable it to be active.
Response:

A) False
B) True

Solutions: