Instant Download Genesys : GCP-GC-IMP Questions & Answers as PDF & Test Engine
Updated: Sep 17, 2026
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Genesys GCP-GC-IMP Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Architect and Automation | 15% | - Flow Design
|
| Topic 2: Monitoring, Reporting and Troubleshooting | 15% | - Troubleshooting
|
| Topic 3: Routing and Contact Center Configuration | 25% | - Queue Management
|
| Topic 4: Telephony and Infrastructure | 25% | - Telephony Configuration
|
| Topic 5: Organization Setup and Administration | 20% | - Initial Configuration
|
Genesys Cloud Certified Professional - Implementation Sample Questions:
You have just added a new document to Genesys Cloud so that everyone within the organization can access it when needed. What must you do to ensure that users can find the document when they want to access it?
- A. Number the documents in such a way that this one appears at the top of the list.
- B. Add a priority of "high" to this document.
- C. Make sure you name the document in a way that is easy to search for.
- D. Add meaningful tags to the document.
Correct Answer: D 🗳️
Which platform component manage account configuration, directory search, user membership. phone call routing, agent assignment?
- A. Core Services
- B. Application Services
- C. Communication Services
- D. Public Interface Services
Correct Answer: A 🗳️
Select all the sections for the standard profile page. (Choose five.)
- A. Skills & Certifications
- B. General
- C. Contact Information
- D. Relationships
- E. Languages
- F. HR
- G. Contact
Correct Answer: A,B,C,D,F 🗳️
Where do you configure the Auto Invite setting to send email invites automatically when users are added?
- A. Admin > Account Settings > Organization Settings > Settings
- B. Admin > Account Settings > Organization
- C. Admin > Account Settings > Organization Settings
Correct Answer: A 🗳️
How many categories of routing are there in a Call Route under the Call Routing page?
- A. 3
- B. 4
- C. 2
- D. 5
Correct Answer: C 🗳️
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