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Genesys Cloud Certified Professional - Implementation Sample Questions:

1. Instant messaging costs are significantly less than long-distance phone conversations.

A) False
B) True

2. Which of the following statements are true? (Choose two.)

A) You can view both protocol and media capture logs.
B) Media capture logs can be read only with the support of customer care.
C) You cannot view either type of log file.
D) You can view protocol capture logs but not media capture logs.

3. Your company has just acquired a new building, and you have been asked to add a new location in Genesys Cloud. What are the prerequisites to check before you add the new location? (Choose two.)

A) You must have images of all the users located at the new location.
B) You must know what groups to create for the new location.
C) You must collect general information that you want displayed for each location, such as: building address, number of floors, location contact information, location images, and floor plan images.
D) You must have Admin rights for Genesys Cloud
E) You must have the basic profile data for the users at the new location.

4. What Genesys Cloud configuration option provides a way to ensure that phones of a specific make and model are all deployed with the same settings?

A) Default Station configuration
B) IP Phone Templates
C) Base Settings
D) Managed IP Phones

5. You can select multiple files to upload into a workspace in the Documents feature.

A) False
B) True

Solutions: