Benefits in Obtaining Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02

Genesys certifications lead to higher quality performance, recognized credibility, and greater customer success.

Certification Advantages Upon completion of this course, you will be to:

• Deploy Genesys products in a VoIP environment
• Monitor, capture, and troubleshoot SIP traffic
• Configure deployment scenarios
• Install and configure Interaction Center components
• Configure the SIP components of an IC system

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We recommend the following course prerequisites prior to beginning ICCE:

• Administering the CIC System
• Configuring Call Flows

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