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Facebook 600-101 Exam Syllabus Topics:

Facebook Certified Community Manager Sample Questions:

1. A community for social media experts wants to encourage engagement and growth. To do this, they want to offer more unique opportunities to meet and connect online.
They would like to produce regular sessions where influencers share their expertise.
What can the community manager do to meet this goal?

A) Host live video Q&A sessions in the group where the influencers host the session
B) Share exclusive access to the influencers Page and content for members
C) Host a Q&A on Instagram Stories where members can submit questions to influencers
D) Post content customized by the influencers into the group and boost the posts

2. An interest-based community with a culturally diverse membership often shares a variety of posts about empowerment. Post approval is not turned on, so conversations are carefully monitored to make sure heated debates and comments do not become personal. A longtime member who has not posted for a year leaves a comment that violates the guidelines for marketing and spam. The comment is removed, and feedback is provided in a private message.
The member is upset and posts again sharing their thoughts on having their comment removed. They challenge the community management team and its approach to the guidelines.
What should the community manager do to handle this conflict?

A) Review the admin activity log to analyze the effectiveness of the admin team in enforcing their guidelines.
B) Remove the member from the group and delete all comments and posts from the last 30 days.
C) Share the rules and guidelines as a comment on their post and monitor for future violations.
D) Use the Branded Content manager to signify which promotional posts have been approved by the admin team.

3. The leaders of an organization in Chicago that supports new mothers decide to create an online community to help expand their fundraising opportunities. They plan to take advantage of an upcoming baby show to grow this community at a faster pace.
Which three recommendations should the community manager provide the organization when they create this online community? (Choose 3)

A) Create the community and define plans once it's established
B) Determine the community mission
C) Invite all of their friends into the community
D) Discuss shared values and how they want the community to feel
E) Set the community objectives

4. A community with a strong online and in-person offering received funding 12 months ago to grow and scale the community globally. To secure similar future funding opportunities and brand partnerships, the community manager needs to compile a report that shows that the community achieved its goals with the original funding.
Which data should the community manager include in this report?

A) Compile insights that include dates, demographics of members across the community and growth numbers
B) Share quotes and a detailed word cloud to illustrate key sentiments and powerful member recommendations
C) Show a graph that includes online and offline community membership growth numbers for the past 5 years
D) Compile a set of community recommendations and testimonials with individual demographic information

5. A regional chapter of a nonprofit organization is under threat of closure from its national committee. The community manager has been invited to a meeting to provide evidence of the value that the local chapter brings to members in its geographic area and to discuss the proposed plans.
Which two actions should the community manager take to prepare for the meeting? (Choose 2)

A) Invite the community to submit their success stories so they can be shared with the national committee
B) Send a message to each of the community members requesting their opinions of the proposed closure
C) Monitor sentiment across digital channels within the organization's area of focus
D) Initiate a petition against the proposed closure and ask community members to circulate it widely

Solutions: