Exam Name: ITIL Foundation
Certification Provider: EXIN
Corresponding Certification: Exin Certification
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Updated: Sep 03, 2026
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EXIN ITIL-F Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Selected Processes, Functions, and Roles | - Roles and responsibilities in service management - Key ITIL processes and their purpose |
| Topic 2: Technology and Architecture Supporting IT Service Management | - How technology facilitates ITIL practices - Overview of tools and technologies |
| Topic 3: The ITIL Service Lifecycle / Value System | - Service lifecycle stages or value chain activities - Service value system and components |
| Topic 4: Generic Concepts and Definitions | - Models and principles used in ITIL - Common ITIL definitions |
| Topic 5: Service Management as a Practice | - Key concepts and terminology - Definition of service management |
EXIN ITIL Foundation Sample Questions:
What is a characteristic of a process?
- A. It provides generic technical skills and resources
- B. It requires a specific tool
- C. It is performance driven and measurable
- D. It does not react to a specific trigger
Which processes ensure the targets in the underpinning contracts are appropriate?
- A. Configuration management and service portfolio management
- B. Supplier management and service level management
- C. Design coordination and service level management
- D. Service level management and availability management
Check, Act and Plan are three of the stages of the Deming Cycle.
Which is the fourth?
- A. Perform
- B. Do
- C. Measure
- D. Implement
. Which is an outcome of service design?
- A. Services and operational quality are enhanced
- B. Expectations setting of all stakeholders for the services improved
- C. User training and awareness for the service is maximized
- D. Standard Services are provided quickly and efficiently across the business
ITSM concepts are often described in the context of only one of these type. Type I, type II and type III
- A. Business Units
- B. Service Providers
- C. Service Units
- D. Customers
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