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CompTIA JK0-802 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Operational Procedures | - Safety procedures and environmental controls - Documentation and change management - Professionalism and communication |
| Topic 2: Operating Systems | - Command-line tools and utilities - Windows operating system features and tools - System configuration and maintenance |
| Topic 3: Hardware and Devices | - Printers and imaging devices - PC components and peripherals - Mobile devices and accessories |
| Topic 4: Troubleshooting and Problem Resolution | - Software troubleshooting techniques - Hardware troubleshooting methodology - Common system and device issues |
| Topic 5: Networking | - Basic network troubleshooting - Network types and protocols - Wireless networking and configuration |
CompTIA A+ Certification Exam (JK0-802) Sample Questions:
A technician has been dispatched to a SOHO to troubleshoot an issue with a USB printer
shared on the network. All networked devices obtain their IP address automatically from the router. Additionally, all computers were printing fine the previous day, when the printer was first installed. Which of the following should the technician implement to fix the printing issue?
- A. The printer should be configured with a static IP address.
- B. An updated printer driver should be installed on all office computers.
- C. A DHCP reservation should be made for the host computer.
- D. The printer should be connected to a USB hub.
Correct Answer: C 🗳️
When transferring a virtual client from one computer to another, which of the following MUST be checked for compatibility on the host?
- A. Hard drive rotation speeds
- B. Hard drive connection types
- C. IP addressing methods
- D. Processors
Correct Answer: D 🗳️
Which of the following data transfers will retain the current NTFS permissions of a file?
- A. Moving the file to a different location on a different volume
- B. Copying the file to a different location on a different volume
- C. Moving the file to a different location on the same volume
- D. Copying the file to a different location on the same volume
Correct Answer: C 🗳️
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A user cannot connect to their home wireless network. Which of the following should a technician do FIRST?
- A. Establish a theory of probable cause
- B. Verify full system functionality
- C. Establish a plan of action to resolve the problem
- D. Identify user changes to the computer
Correct Answer: D 🗳️
Which of the following tools would be used to connect CAT5e cabling to a patch panel?
- A. Wire strippers
- B. Loopback plugs
- C. Crimper
- D. Punch down
Correct Answer: D 🗳️
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