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Cisco 642-427 Exam Syllabus Topics:

SectionWeightObjectives
Integrated Solution Troubleshooting10%- Presence and IM service troubleshooting
- Unity Connection integration issues
Call Setup and Dial Plan Troubleshooting25%- Dial plan, route patterns, partitions, CSS, translation rules
- Intrasite, intersite, and off-net call failures
- Globalized call routing and number transformation
Troubleshooting Methodology and Tools20%- Monitoring and diagnostic tools: RTMT, Serviceability, traces, logs, debugs
- Systematic troubleshooting approach
Advanced Features and Applications20%- Call Control Discovery (CCD) and SAF
- Media resources, voice quality, and QoS issues
- Extension Mobility Cross Cluster
CUCM and Registration Troubleshooting25%- CUCM service availability and database replication
- Endpoint and IP phone registration issues
- Gateway and trunk registration (SIP, H.323, MGCP)

Cisco Troubleshooting Cisco Unified Communications v8.0 (TVOICE v8.0) Sample Questions:

LSC validation is failing on a new SCCP IP phone you have just added to the Cisco Unified CallManager 5.0 cluster. No other IP phones are experiencing any problems with LSC validation. What can you do to help pinpoint the problem?

  • A. Use the security configuration menu on the IP phone to verify that an LSC has been downloaded to the IP phone.
  • B. View the SDI trace output.
  • C. Check for security alarms.
  • D. Verify that the authentication string is correct in the Cisco Unified CallManager device configuration screen.
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

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You have placed all DNs in the Phones partition. During testing you discover that you cannot place calls between IP phones, but you can place calls to the PSTN and voice mail. What is one possible cause of this issue?

  • A. An access list is blocking RTP streams in your voice VLAN.
  • B. An access list is blocking SCCP packets in your voice VLAN.
  • C. A database replication issue is preventing calls between phones.
  • D. The IP phones have not been assigned a CSS.
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

When Device Mobility is configured, which parameter does Cisco Unified Communications Manager (CUCM) use to track the location of the phone device?

  • A. IP address of the mobile device
  • B. location settings under roaming-sensitive setting
  • C. region settings under roaming-sensitive setting
  • D. device mobility Content Services Switch (CSS)
  • E. device mobility group
  • F. network locale
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

Which two issues can cause a Cisco Unified Communications Manager to fail to register with its Cisco SAF Forwarder? (Choose two.)

  • A. No directory number patterns were configured on the Cisco Unified Communications Manager.
  • B. CCD requesting service was not activated.
  • C. An H.323 SAF trunk was configured instead of a SIP SAF trunk.
  • D. Incorrect user credentials were used on the SAF Forwarder.
  • E. CCD advertising service was not activated.
Reveal Solution  Discussion  0

Correct Answer: B,D  🗳️

Which of the following describes SIP Early Offer?

  • A. Early Offer always uses session indicator 183
  • B. In SIP Early Offer mode, the SDP media capabilities are sent in the INVITE message calling device.
  • C. In SIP Early Offer mode, the SDP media capabilities are sent in the 200 OK messages of the calling device.
  • D. In SIP Early Offer mode, the INVITE and the 200 OK messages use non-SDP message format to indicate SIP Early Offer
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

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