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Cisco 300-830 Exam Syllabus Topics:

Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

1. An administrator must set up a way to authenticate users via SMS using a randomly generated passcode. Which two nodes in Webex Connect are needed to implement this authentication?
(Choose two.)

A) Data Parser node
B) Evaluate node
C) SMS node
D) Profile node
E) Generate OTP node

2. A Webex Contact Center engineer is configuring a new email digital channel flow in Webex Connect flow builder. Which node must the engineer use to ensure that emails are routed to Webex Contact Center for contact distribution?

A) Create Conversation node
B) Add Participant node
C) Screen Pop node
D) Queue Task node

3. Which two domains must be allowed through the firewall or VPN of the organization to ensure that the WxCC Agent Desktop can connect and function correctly? (Choose two.)

A) *.amazonaws.com
B) *.ucce.com:443
C) *.wxcc.com:443
D) *.wbx.com:443
E) *.ciscoccservice.com:443

4. Quantum Innovations wants to automate the handling of these customer queries:
- product warranty details
- current promotions
- delivery timelines
- nearest store based on a postal code
The solution must provide accurate responses quickly and consistently. Which solution meets the customer requirements?

A) live agent
B) autonomous AI agent
C) scripted AI agent
D) IVR menu

5. An engineer must generate a report that details the number of times an agent went on a break.
Which Cisco Webex Contact Center Analyzer repository must be queried?

A) Customer Activity Record
B) Agent Session Record
C) Agent Activity Record
D) Customer Session Record

Solutions: