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SAP C_C4H410_04 Exam Description:

The “SAP Certified Application Associate – SAP Sales Cloud 2011” certification exam verifies that the candidate possesses fundamental knowledge in SAP Cloud for Customer administration and proven skills in SAP Sales Cloud. This certificate proves that the candidate has the core understanding required of an application consultant and is able to apply the associated prerequisite skills practically under the supervision of an expert consultant in a project environment.

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SAP Sales Cloud Certification Exam Topics:

Topic AreasTopic Details, Courses, BooksWeighting
Lead and Opportunity ManagementSet up lead distribution and aging notifications; also set up opportunity functions, such as opportunity creation, buying center and revenue scheduling.

C4H410 (SAP CLOUD FOR CUSTOMER 2011)

8% - 12%
Personalization and ExtensibilityIdentify how to use personalization and extensibility, including how to define related parameters.

C4H440 (SAP CLOUD FOR CUSTOMER 2011)

< 8%
Master Data (Account, Contact, Product, and Pricing)Define and configure pricing components for internal and external pricing determination, and trigger pricing in sales documents.Define different account groups and contact relationships.

C4H440 (SAP CLOUD FOR CUSTOMER 2011)

> 12%
Implementation Basics and Fine TuningIdentify tasks to configure and administer SAP Sales Cloud. Identify fine-tuning timeline and dependencies in the context of the overall implementation and the ways to tailor the solution by checking and adjusting the predefined settings to meet the customer’s business requirements.

C4H440 (SAP CLOUD FOR CUSTOMER 2011)
C4H410 (SAP CLOUD FOR CUSTOMER 2011)

8% - 12%
User Management and Notification ProcessPerform tasks associated with the maintenance of employees, business roles and users, as well as set up data restrictions. Set up a notification process and configure conditions and actions for workflows.

C4H440 (SAP CLOUD FOR CUSTOMER 2011)

> 12%
Sales Contracts Quotation and Sales Order ManagementSet up contract as follow-on from preceeding document, create a document flow, gather pricing determination.Set up quotation functions, such as, quotation creation, product recommendations, availability to promise, pricing request and follow-up transactions; set up sales order functions, such as order creation, product recommendations, order status updates and follow-up transactions.

C4H410 (SAP CLOUD FOR CUSTOMER 2011)

8% - 12%
Visit Planning and ExecutionSet up activity planning and visit execution with surveys and tasks.

C4H410 (SAP CLOUD FOR CUSTOMER 2011)

< 8%
ReportingLeverage MS Excel with SAP Sales Cloud reports, and identify different components of custom reports and interactive dashboards.

C4H410 (SAP CLOUD FOR CUSTOMER 2011)

8% - 12%
Territory ManagementSet up territory hierarchy and configure rules for territory determination.

C4H440 (SAP CLOUD FOR CUSTOMER 2011)

< 8%
Sales Planning and ForecastingSet up sales target plans using various dimensions and create, update and submit forecasts.

C4H410 (SAP CLOUD FOR CUSTOMER 2011)

< 8%
Data Migration and IntegrationUse data migration templates, data workbench, troubleshoot data migration issues and understand mass data maintenance. Describe the SAP pre-packaged integration scenarios and optimal project management practices related to system integration.

C4H440 (SAP CLOUD FOR CUSTOMER 2011)
C4H410 (SAP CLOUD FOR CUSTOMER 2011)

> 12%

Reference: https://training.sap.com/certification/c_c4h410_04-sap-certified-application-associate--sap-sales-cloud-2011-g/

SAP C_C4H410_04 Exam Syllabus Topics:

SectionWeightObjectives
Activity Management8% - 12%- Activity Processing
  • 1. Appointments
  • 2. Tasks
  • 3. Visits
  • 4. Email Integration
Product and Pricing Management8% - 12%- Product Configuration
  • 1. Price Lists
  • 2. Product Master Data
  • 3. External Pricing Integration
Account and Contact Management> 12%- Account Management
  • 1. Account Hierarchies
  • 2. Contacts
  • 3. Relationships
  • 4. Duplicate Checks
Quotation and Sales Order Management> 12%- Sales Documents
  • 1. Sales Orders
  • 2. Document Output
  • 3. Quotes
  • 4. Approval Processes
Analytics and Reporting8% - 12%- Reporting Capabilities
  • 1. Dashboards
  • 2. Custom Reports
  • 3. KPIs
  • 4. Standard Reports
Business Configuration and Fine-Tuning> 12%- System Configuration
  • 1. Code Lists
  • 2. Scoping
  • 3. Business Configuration Sets
  • 4. Fine-Tuning Activities
Organizational Management and Employee Master Data8% - 12%- Organizational Structures
  • 1. Business Roles
  • 2. Territory Management
  • 3. Employees and Users
Integration and Data Migration< 8%- Integration Framework
  • 1. Data Workbench
  • 2. Migration Templates
  • 3. SAP S/4HANA Integration
  • 4. SAP ERP Integration
Lead and Opportunity Management> 12%- Sales Cycle Management
  • 1. Forecasting
  • 2. Lead Processing
  • 3. Opportunity Processing
  • 4. Sales Methodologies

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