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IBM C9020-971 Exam Syllabus Topics:

SectionObjectives
Topic 1: Troubleshooting and Problem Resolution- Diagnosing and resolving storage issues
- Use of diagnostic utilities
Topic 2: Data Protection Technologies- Data protection solutions
- Backup and recovery concepts
Topic 3: Installation and Configuration- Network connectivity and SAN configuration
- Enterprise storage systems setup
Topic 4: Storage Virtualization and Management- Storage management tools (e.g., Spectrum Control)
- IBM Spectrum Virtualize/similar technologies
Topic 5: Performance Optimization- Performance analysis tools
- Tuning storage performance

IBM Enterprise Storage Technical Support Sample Questions:

Which solution offers compression?

  • A. XIV
  • B. FlashSystem 840
  • C. FlashSystem V840
  • D. DS8870
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

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What should a storage specialist do to verify that a heterogeneous solution is supported by IBM?

  • A. Consult the installation guide
  • B. Check Systems Storage Interoperation Center
  • C. Verify the solution using IBM Red Books
  • D. Perform a proof-of-concept
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

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Which solution provides virtualization, consolidation, and automation for a cloud deployment?

  • A. FlashSystem 840
  • B. XIV Gen3 with IBM Spectrum Protect
  • C. Storwize V3700
  • D. IBM SmartCloudVirual Storage Center
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

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A customer is interested in controlling the rapid growth of its database environment while providing the highest performance and lowest latency.
Which solution satisfies the customer's requirements and provides the best Total Cost of Ownership?

  • A. IBM FlashSystem V840
  • B. XIV Gen3 with SSD
  • C. DS8870
  • D. IBM FlashSystem 840
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

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What is the next step for a failed installation of an IBM TS4500 where there have been I/O errors that prevent placing the library into production even after replacement of multiple parts and verification of configuration definitions?

  • A. Escalate the issue through the compliant process (critsit) and explain this process and next steps to the customer.
  • B. Facilitate a meeting with IBM and customer executives to discuss available options to resolve the situation.
  • C. Conduct a workshop with customer system administrators and IBM technical field support representatives to jointly resolve the problem.
  • D. Perform an in-depth problem analysis and follow up with appropriate actions to resolve the issue.
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

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