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Avaya Oceana® Solution Support Sample Questions:

1. When a call is transferred from Avaya Aura Experience Portal to Communication Manager Ingress VDN, what information is passed inside the UUI header? (Choose two.)

A) Call Ref ID
B) Context ID
C) UCID
D) Call ID
E) Session ID

2. Consider the log messages from Contact Center Service PU log file ucm-affadapter-pu-1.log:
2018-02-21 11:21:21,549 [Pool-pool-4-thread-1] INFO AsyncHttpClient [adapter-pu-1]
[M:sendEvent] [T:]. Send request to
[http://135.122.104.77:80/services/EventingConnector/events?affinity=135.122.104.77] with header attributes [(family=OmniCenter, type=CONTACT_ENDED, metadata-ucid=Eke6-qw3S2K-MyAKSJny6A, Version=1.0)], body [RouteContactEvent
[,id=UGZQRVhJNHhTaGlycXQyQThFN2VJdw==_,ip=135.122.104.77,wr=pfpEXI4xShmrqt2A8 E7eIw,c=Eke6-qw3S2K-NyAKSJny6A,p=OCP ShortMessageService,ch=ShortMessageService,rrId=f785b56c-364f-4acf-9620-b723a6ca43c6,r outAddr=,wfType=ROUTE_CONTACT_SMS,reason=DEFAULT]] What is the Work Request ID in the log message?

A) UGZQRVhJNHhTaGlycXQYQThFN2VJdw
B) PfPex14xShrmrqt2A8E7eIw
C) f785b56c-364f-4acf-9620-b723a6ca43c6
D) Eke6 qw3S2K-NyAKSJny6A

3. A customer is troubleshooting the integration between AES and Avaya Oceana Call Server Connector. During the integration the customer finds the following message while checking the AES DMCC log files:
cd /var/log/avaya/aes/dmcc-trace.log hr-oceanal-aes DmccMain[24600] - 06:00 2017 275 1 com.avaya.aes [ : StartApplicationSTE: com.avaya.sessionsvc.SessionServiceImp] WARNING - Authentication failed : clientID=XML Encrypted: 192.168.1.100:25067, user=csc After reviewing the error message, which action will fix the customer's problem?

A) Redeploy CSC Service and reboot Oceana Cluster 1.
B) Match the correct CSC user password In AES and CSC service.
C) Reboot the AES server and re deploy CSC service.
D) Change the CSC user password in AES server and reboot AES.

4. Which statement describes the function of the Unified Collaboration Model (UCM)?

A) It is a normalized model for all resources and Interactions that provides states for resources and interactions.
B) It is an agent selection component based on attribute matching across all channels.
C) It is an enterprise workflow model to orchestrate the omni-channel Interaction flow.
D) It is an engine for tracking and maintaining the end-to-end context of Omni-channel interactions.

5. A customer is testing Avaya Oceana Voice Call Flow.
From where can the customer see the Context ID for a particular Active call if the customer does not want to enable "Analyze Oceana Log files*?

A) From the ED Admin Console by clicking Voice Work Flows get Context ID from opened information popup
B) From AES DMCC Summary information by clicking on Status and Control, DMCC Service Status, No. of Associations
C) From SMGR CSC Attribute Information by clicking on Avaya Breeze, Configuration and CSServices Attributes
D) From to Admin Console instances by clicking Active Instance and then elide on the Context Store Cluster Block

Solutions: