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Avaya Oceana® Solution Support Sample Questions:

1. After the new Implementation has been performed by the Avaya Business Partner, a customer is trying to login.
While the agent is trying to login, the engineer finds the following error messages:

A) cd /var/log/Avaya/dcm/pu/UnifiedAgentController and tail -f ua-ucm pu-1.log
B) cd /var/log/Avaya/services/AuthorizationService/ and tail -f AuthorizatlonService.log
C) cd /var/log/Avaya/dcm/pu/AuthorizationService/ and tall -fAuthorlzationService.log
D) cd /var/log/Avaya/dcm/pu/UnifiedAgentControllet and tail -f ua-bpm-pu-1.log

2. Which credentials does Avaya Oceana Workspaces use for Agent login?

A) Avaya Breeze Authorization Service and Avaya Control Manager Agent username and password
B) Avaya Breeze Authorization Service and Avaya Communication Manager Agent username and password
C) Avaya Breeze Authorization Service and LDAP as Authentication Authority
D) Avaya Breeze Authorization Service and Avaya Communication Manager extension and password

3. In addition to a description of the problem, which two types of logs are required when escalating a problem to Avaya Support? (Choose two.)

A) PU Logs
B) Agent Browser logs
C) Service Logs
D) Provider Logs
E) System Logs

4. When a call is transferred from Avaya Aura Experience Portal to Communication Manager Ingress VDN, what information is passed inside the UUI header? (Choose two.)

A) Call Ref ID
B) Context ID
C) UCID
D) Call ID
E) Session ID

5. To check Context ID in Context Store for the Avaya Aura Experience Portal record, which two tools can be used to run queries on Context Store? (Choose two.)

A) SERVICE MAP
B) POSTMAN
C) CS TOOL
D) Web Browser

Solutions: