Exam Name: Avaya IP Office™ Contact Center Design Exam
Certification Provider: Avaya
Corresponding Certification: Avaya-Certification
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Updated: Sep 16, 2026
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Avaya 3782X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| IP Office Contact Center Architecture & Components | 25% | - System components and editions - Licensing model and options - Server and software requirements |
| Integration & Feature Design | 15% | - Integration with IP Office core - Agent and supervisor functionality - Reporting and analytics planning |
| Security & Optimization | 10% | - Security best practices - Performance tuning - Troubleshooting methodology |
| Solution Design & Sizing | 30% | - Network and bandwidth requirements - High availability and redundancy - Scalability and capacity planning |
| Call Routing & Contact Flow | 20% | - Queue management and overflow - IVR and self-service design - Inbound and outbound routing strategies |
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