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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Unified Communications & Collaboration Design | 15% | - Mobility and remote worker solutions - Integration with third-party systems - Voicemail and unified messaging design - Conferencing and collaboration applications |
| Topic 2: Solution Sizing and Bill of Materials | 15% | - System sizing and capacity planning - Hardware and software component selection - Complete bill of materials preparation - Licensing requirements and calculation |
| Topic 3: Contact Center & Customer Experience Solutions | 10% | - Contact Center Select architecture - Agent, supervisor, and reporting features - Customer engagement design principles |
| Topic 4: Networking and Infrastructure Design | 20% | - LAN/WAN design and considerations - QoS planning and bandwidth requirements - VoIP and unified communications network design - Security, survivability, and redundancy |
| Topic 5: Implementation & Migration Planning | 5% | - Migration approaches and risk mitigation - Post-deployment validation and support - Deployment strategies and rollout planning |
| Topic 6: Customer Business Requirements Analysis | 15% | - Identify business objectives and drivers - Analyze user and site communication needs - Determine collaboration and mobility requirements |
| Topic 7: Avaya Midsize Solution Portfolio | 20% | - Scalability and resiliency options - Deployment models: on-premise, hybrid, cloud - IP Office platform architecture and features - Licensing models and options |
Question 1
Welche Funktion erfordert bei den Avaya J100 Series IX IP-Telefonen PoE Klasse 2?
A. Das drahtlose J100-Modul
B. Das Farbdisplay
C. Die eingebaute Lautstärkeanhebung
D. Das Tastenmodul JBM24/JEM24
Question 2
Siehe Szenario: H&H-Ticket.
Das Unternehmen H&H Ticket möchte seine DEFINITY-Systeme durch eine Lösung ersetzen, für die es problemlos Ersatzteile und Wartung erhalten kann. Der Kundenkontakt möchte wissen, warum er zu IP Office"* und nicht zu Avaya Aura migrieren sollte.
Abgesehen davon, dass diese Lösung speziell für die Unterstützung mittelständischer Unternehmen mit bis zu 3000 Benutzern entwickelt wurde, was würden Sie ihnen sonst noch sagen?
A. IP Office Enthält integrierte Apps wie Voicemail, Audio- und Webzusammenarbeit, Mobilität, IM und Anwesenheit.
B. IP Office verwendet viele der gleichen Komponenten und Anwendungen wie SBCE und System Manager.
C. IP Office lässt sich in eine Multi-Channel-Contact-Center-Lösung integrieren, die zu Avaya Aura Contact Center migriert werden kann.
D. IP Office kann entweder in einer Nutanix- oder einer VMware-Umgebung virtualisiert werden.
Question 3
Welche Aussage zur E-Mail-Adresse für Basic-Benutzer trifft für ein Avaya Spaces Basic-Konto zu?
A. Für Benutzer der Stufe Basic ist keine E-Mail-Adresse erforderlich.
B. Jede E-Mail-Adresse funktioniert für Benutzer der Stufe Basic.
C. Der E-Mail-Domänenname muss mit dem Firmendomänennamen übereinstimmen.
D. Die E-Mail-Adresse für Benutzer der Stufe Basic muss nicht eindeutig sein.
Question 4
Welche beiden können in einer IP Office-Umgebung auf dem Vantage-Gerät ausgeführt werden? (Wähle zwei.)
A. Vantage Connect-Client
B. Avaya IX Workplace-Client
C. Avaya Equinox Attendant
D. IP Office-Webclient
Question 5
Sie sprechen mit einem Kunden, der ein großes Unternehmen mit mehreren Standorten und begrenztem IT-Personal zur Unterstützung eines neuen Kommunikationssystems hat. Sie mögen die Idee, die primäre Anrufsteuerung in einem zuverlässigen Rechenzentrum unterzubringen, haben aber keine solche Umgebung. Heute in ihrem Geschäft. Lokale Überlebensfähigkeit ist entscheidend, da zuverlässige Kommunikation eine Kernfunktion ihres Geschäfts ist.
Welches IP Office-Bereitstellungsmodell würde basierend auf diesen Faktoren die Kundenanforderungen erfüllen?
A. Lokal
B. Öffentliche Cloud
C. Private Cloud
D. Hybrid-Cloud
Solutions:
| Question 1 Answer: B | Question 2 Answer: B | Question 3 Answer: C | Question 4 Answer: B,C | Question 5 Answer: C |
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