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Avaya 3000.2 Exam Syllabus Topics:

Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

1. After an IP Office upgrade, the customer reports that "Please Wait" continuously appears on the 5420 DS phone. What will resolve the problem?

A) Start the IP Office Manager application.
B) The CCR lost connection to IP Office; just wait until the LED on the CCR status turns green again and the phone will start to work.
C) The 5420 DS is corrupted and must be replaced.
D) If IP Office does not restart correctly; power-off and power-on IP Office and the problem will be corrected.
E) The 5420 DS is no longer supported.

2. After adding a dual PRI card into an existing IP Office 500 and rebooting, the SIP lines have disappeared from the configuration. What caused this happen?

A) The dual PRI Card was installed into slot one of the IP Office 500. Slot one is reserved for single PRI cards.
B) The SIP lines had the SIP URI tab deleted.
C) The new PRI channels took all existing SIP Trunk Licenses.
D) The SIP lines had a Line ID of 15.
E) The "SIP Trunks Enable" tab on LAN 2, the VoIP Tab was unchecked.

3. Which Windows command is used to find out which ports your server is currently using?

A) netstat -an
B) portqry
C) netsh interface dump
D) ipconfig /displaydns
E) show ports

4. Which feature on the IP Office allows the VoiceMail Pro to announce the name of a user in a mailbox without the user having to record their name?

A) IMS
B) TTS
C) UMS
D) VTS

5. Which three methods can be used to verify if an IP phone's .bin files have been upgraded? (Choose three.)

A) Determine from H.323 Phone Status in System Monitor.
B) Determine from Extension Status in SSA.
C) Look at the files names from the phone menu.
D) Verify that the .bin file is in the Manager folder.
E) Determine from the extension form in the Manager application.

Solutions: