Exam Name: Specialist Call Center Implement and Support Elective Exam
Certification Provider: Avaya
Corresponding Certification: Avaya Specialist
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Instant Download Avaya : 132-S-720-1 Questions & Answers as PDF & Test Engine
Updated: Sep 01, 2026
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Avaya 132-S-720-1 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Support & Troubleshooting | - Fault isolation in call center systems - Performance and service level analysis - Monitoring and reporting tools |
| Topic 2: Implementation & Configuration | - Skill-based routing configuration - Agent and queue management - Call center setup and provisioning |
| Topic 3: Avaya Platform Integration | - Telephony and SIP trunking basics - Integration with Avaya Aura components |
| Topic 4: Call Center Architecture & Concepts | - Avaya call center solution components - Inbound/outbound call flow principles - ACD routing fundamentals |
| Topic 5: Operational Best Practices | - Capacity planning and staffing models - Call center optimization strategies |
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