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Conclusion

You can be successful in the ASQ CMQ/OE exam if you are consistent when it comes to training and use diverse preparation materials. Fortunately, you have different training options provided by the vendor. You can choose between handbooks, face-to-face courses, or bank questions that will help you increase your chances to get the passing score in one go.

Reference: http://asq.org/cert/manager-of-quality

Prerequisites for CMQ-OE Certification Exam

The vendor has specific prerequisites that candidates are required to meet to be eligible for the CMQ-OE exam. Thus, candidates are required to show 10 years of full-time work experience in at least one area of the Certified Manager of Quality/Organizational Excellence Body of Knowledge. Out of these 10 years of experience, candidates must have 5 years of experience in a decision-making role. Note ASQ defines a decision-making role as a position where the individual has the power to define, implement, or manage projects and processes and be accountable for the results. An individual already accredited by this certification vendor as a quality auditor, software quality engineer, or quality engineer can use the same experience as a pre-requisite for the CMQ-OE test. To add more, a portion of the required 10-year experience will be waived off by ASQ if the individual has an educational background. So, a diploma from a technical school will be eligible for a 1-year waiver, an associate degree for a two-year waiver, a bachelor's degree for four years, and a master's or doctorate for five years.

The Certified Manager of Quality/Organizational Excellence (CMQ-OE) is a certification exam conducted by the American Society for Quality (ASQ) for individuals aiming to obtain the affiliated CMQ-OE designation that identifies and verifies specialists that initiate and lead organizational improvement processes across a variety of service and industrial settings.

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What is the duration of the CMQ-OE Exam

  • Length of Examination: 4 hour 30 minutes
  • Format: Multiple choices, multiple answers
  • Number of Questions: 165

ASQ CMQ-OE Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Training and Development16%- Curriculum Design and Material Development
- Training Delivery and Facilitation
- Evaluation of Training Effectiveness
- Training Needs Analysis and Planning
Topic 2: Strategic Plan Development and Deployment23%- Strategy Deployment and Execution
- Business Environment Analysis
  • 1. SWOT, PESTLE, risk analysis
  • 2. Market and competitive analysis
- Strategic Planning Models
  • 1. Hoshin Kanri, balanced scorecard, and benchmarking
  • 2. Mission, vision, values, and objectives
Topic 3: Leadership28%- Leadership Principles and Challenges
  • 1. Change management and innovation
  • 2. Ethics, governance, and compliance
  • 3. Roles and responsibilities of leaders and managers
- Organizational Structures
- Teams and Team Processes
  • 1. Team building and facilitation techniques
  • 2. Team types and development stages
Topic 4: Supply Chain Management19%- Supplier Development and Partnerships
- Supplier Selection, Evaluation, and Approval
- Logistics, Material Control, and Acceptance
- Supplier Risk and Performance Management
Topic 5: Quality Management Tools and Methods31%- Problem Solving and Process Improvement
  • 1. PDCA, DMAIC, Lean methodologies
- Statistical Methods and Data Analysis
  • 1. SPC, hypothesis testing, measurement systems analysis
- Process Mapping and Design
Topic 6: Customer-Focused Organizations22%- Customer Segmentation and Requirements Management
- Voice of the Customer (VOC) Collection and Analysis
- Customer Satisfaction and Loyalty Measurement
- Complaint Management and Service Recovery
Topic 7: Management Elements and Methods26%- Communication and Organizational Dynamics
- Human Resources and Workforce Management
- Financial and Resource Management
- Management Principles and Theories
- Quality Management Systems
  • 1. ISO 9001, Baldrige, TQM frameworks

719 Customer ReviewsCustomers Feedback (* Some similar or old comments have been hidden.)

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