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Salesforce Loyalty Management Accredited Professional Sample Questions:

1. An airline's Loyalty program offers several ways to accrue points, including:
* Enrollment Bonus
* Member Referral
* Flight Purchase
* Additional information on the member profile.
The Salesforce Administrator must classify the different accrual transaction journals.
What should the administrator configure to meet these requirements?

A) Create a custom field on transaction journal object
B) Create a custom field on Loyalty Ledger object
C) Create a Journal Subtype for each case.
D) Create a Journal Type for each case.

2. A Consultant was tasked with setting up the connection between Salesforce Loyalty Management and Marketing Cloud. The Consultant created a new user account in Marketing Cloud Which two items on the Marketing Cloud user account should the Consultant configure to enable the user account to successfully connect with Salesforce Loyalty Management?

A) API access
B) Grant access to the correct business unit
C) User account must exist within the Loyalty Management org
D) Assign the permission set to the user account

3. The Loyalty Analytics Base App license provides technical Consultants access to Loyalty analytics data with what limitations?

A) Administrators can analyze up to 1 million rows
B) Rows do not have an analysis limit, only licenses do
C) Administrators can analyze up to 10 million rows
D) Administrators can analyze up to 25 million rows

4. What is the recommended approach to creating a large multi-country, multi-currency, and tier-dependent Redemption Catalogue?

A) Create a Loyalty Process with different rules to manage every combination
B) Create a Decision Table and define the Redemption Catalogue as business rules.
C) Create an Apex Class and implement a Redemption Catalogue engine.
D) Create a Decision Tree using Flows with a leaf for every combination

5. Which two actions should an Administrator execute when a tier is changed manually?

A) Create a scheduled job to perform tier change.
B) Process Member Benefit Action
C) Process Transaction Journals batch job
D) Assign Member Tier Benefits Action

Solutions: