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6210 Exam Reference

Reference: https://www.avaya-learning.com/lms/#/training/catalog/offering/21474

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These are following steps for registering the 6210 exam. Step 1: Visit to 6210 Exam Registration Step 2: Signup/Login to Pearson VUE account Step 3: Search for 6210 Certifications Exam Step 4: Select Date, time and confirm with a payment method

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Avaya 6210 Exam Syllabus Topics:

SectionObjectives
Contact Center Administration- Skills, queues, and routing strategies
- User and agent configuration
System Monitoring and Troubleshooting- Fault isolation and resolution procedures
- Logging and performance monitoring
Avaya Aura Contact Center Architecture- System components and deployment architecture
- Integration with Avaya Aura platform
Call Flow and Routing Design- IVR and call treatment logic
- Vectoring and scripting concepts
Installation and Configuration- Initial system setup and provisioning
- Media server and call routing configuration

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