Energy-and-Utilities-Cloud by Salesforce Actual Free Exam Q&As

Question 1

Which four objects does the EnergyRuntimeServiceSFS sample permission set give View All and Modify All permissions to a user?

A. Work Order. Work Order Line Item Work Procedure. Work Plan B. Work Order. Work Order Line item. Service Territory. Work Type C. Work Order. Work Order Line Hem, Service Appointment, Work Type D. Work Order. Work Type. Service Appointment. Service Territory

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Correct Answer: C Vote an answer

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Question 2

An existing Salesforce customer has built a data model with many custom objects for their call center operations.
How can the customer use OmniStudio to improve the agent experience?

A. OmniStudio can be used without leveraging the Energy and Utilities Cloud data model. B. Certain agents can use Energy and Utilities Cloud OmniStudio and Data Model, while other agents da nat. C. The Energy and Utilities Cloud data model is required for OmniStudio. D. OmpiStudio can be used with custom objects but will need to be migrated to the Energy and Utilities Cloud data model.

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Correct Answer: A Vote an answer

Question 3

A consultant is facilitating their first requirements gathering session with an energy company in the initial stages of an Energy and Utilities Cloud project and is trying to get clarify on business requirements. The decision will impact numerous contractor organizations that employ the technicians, so the solution should ensure work is distributed fairly and consistently.
Which two approaches can the consultant take to achieve a consensus while building trust?

A. Ask probing questions to understand and document the needs of all stakeholders. B. Demonstrate expertise right away to achieve the fastest stakeholder agreement C. Focus primarily on the contractor organization ' s concerns. D. Propose compromises between stakeholders that could result in collective positive outcomes.

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Correct Answer: A,D Vote an answer

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Question 4

Energy and utility organizations are going through digital transformations that place a greater focus on customers and employees Which three changes are disrupting the energy and utilities market?

A. Customer expectations and values B. Regulatory and technology changes C. Capitalization of the cloud D. Digital first and work-from anywhere in real time E. Removing the complexity from the business

Discussion 0

Correct Answer: A,B,D Vote an answer

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Question 5

Which two items are necessary before starting a data mapping exercise from the billing system to Energy and Utilities Cloud?
Choose 2 answers

A. Project team roles and responsibilities B. A high-level object map of the entities and fields used by the billing system C. Technical connection details for the billing system D. A decision on the tool or technology that will be used for migrating the data (ETL) E. Understanding of the Energy and Utilities customer data model

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Correct Answer: B,E Vote an answer

Question 6

An energy company runs utility-specific processes in the backend customer information system (CIS) and billing systems with minimal visibility to service agents. The company embarks on a multi-year digital transformation initiative to provide a Customer 360 view to its service agents.
What two licenses should be recommended and mapped in the future state architecture to align with the business vision?

A. Contract Lifecycle Management (CLM) B. Service Cloud C. Energy and utility Base D. Configure Prince Quote (CPQ)

Discussion 0

Correct Answer: B,C Vote an answer

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Question 7

An energy company has implemented Energy and Utilities Cloud in its call center, and they ' re now considering extending Salesforce for their customer self-service portal.
What value would the Energy and Utilities Cloud Communities license provide compared to standard Salesforce Communities?

A. Energy and utilities Cloud extends the data model, user interfaces, integrations, and processes used in the call center to the self-service communities ' website B. Energy and Utilities Cloud includes a self-service portal built on communities that cannot be further modified to make implementations simple and easy C. Energy and Utilities Cloud provides the same data model and tools as the call center to build the self- service portal, but the components used in the call center cannot be reused D. Energy and utilities Cloud for Communities comes with a set of customizations that would otherwise have to be created through Apex

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Correct Answer: A Vote an answer

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Question 8

An energy company must include a clause about additional operational costs in contracts that exceed 10 MegaWatts in their DOCX Template. The information about energy volume is already available in the Contract object.
How should the administrator proceed to include this condition in the document template to show this clause only when the contract energy volume is higher than 10 MegaWatts?

A. Create an Apex Class B. Create a custom formula m DataRaptor Extract C. Create a custom field in the Contract object D. Create a custom formula m DataRaptor Load.

Discussion 0

Correct Answer: B Vote an answer

Salesforce Energy and Utilities Cloud Accredited Professional - Energy-and-Utilities-Cloud Exam Practice Test