SAP Certified Application Associate - SAP Service Cloud Version 2 - C_C4H56I_34 Exam Practice Test
Service agents working on a specific case type in SAP Service Cloud Version 2 need to access and perform defined actions in an external solution. What steps must an administrator perform to make this possible? Note: There are 3 correct answers to this question.
Correct Answer: A,B,C
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Which elements can be used to determine the reaction time in Service Level Agreements? Note:
There are 2 correct answers to this question.
There are 2 correct answers to this question.
Correct Answer: B,C
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Which access restriction types are available in SAP Service Cloud Version 2? Note: There are 3 correct answers to this question.
Correct Answer: A,C,D
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You cannot access cases in SAP Service Cloud Version 2. What could be the reason?
Correct Answer: C,D
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Which of the following services can be activated in SAP Service Cloud Version 2? Note: There are 2 correct answers to this question.
Correct Answer: C,D
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Which of the following objects can you assign to an installed base at item level? Note: There are 2 correct answers to this question.
Correct Answer: B,D
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Which of the following objects can be replicated from SAP Service Cloud Version 2 to SAP S/4HANA?
Note: There are 2 correct answers to this question.
Note: There are 2 correct answers to this question.
Correct Answer: C,D
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Which categories can you use when creating a service catalog in SAP Service Cloud Version 2? Note:
There are 2 correct answers to this question.
There are 2 correct answers to this question.
Correct Answer: B,C
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Which user types are available within SAP Service Cloud Version 2? Note: There are 2 correct answers to this question.
Correct Answer: A,C
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