CRT-211 by Salesforce Actual Free Exam Q&As

Question 1

AW Computing organizes Its sales regions as East, Central, and West. Each region has sales reps, a sales director, and sales operations members. The organization-wide default for all objects is set to Private. Members of the operations team for the East region need access to all the accounts and opportunities in the region.
How should the administrator configure this requirement?

A. Assign to a role in the role hierarchy positioned above the East sales director. B. Utilize territory management to add the operations team to the East territory. C. Instruct the operations team members to add themselves to the account teams. D. Share an Opportunity sharing the with a public group containing the East operations profile.

Discussion 0

Correct Answer: B Vote an answer

Explanation: Only visible for PassTestking members. You can sign-up / login (it's free).

Question 2

As part of their yearly audit, the compliance team at Cloud Kicks would like to track when a user's profile has been changed and who changed the data.
What should the administrator review to meet this requirement?

A. Field History Tracking B. Setup Audit Trail C. Analytic Snapshot D. Historical Trending

Discussion 0

Correct Answer: B Vote an answer

Explanation: Only visible for PassTestking members. You can sign-up / login (it's free).

Question 3

Ursa Major Solar wants to add a chat component to its corporate website, where its service agents can respond directly from Salesforce.
What are two considerations the administrator should understand before adding Chat to the Service Console? Choose 2 answers

A. Chat must be routed with Omni-Channel in Lightning Experience. B. Chat is unavailable in Lightning Experience if also using Omni-Channel. C. Chat can only be added to Console navigation Lightning apps. D. Chat can only be added to Standard navigation Lightning apps.

Discussion 0

Correct Answer: A,C Vote an answer

Explanation: Only visible for PassTestking members. You can sign-up / login (it's free).

Question 4

AW Computing has a 4-hour SLA in its support guarantee. The company recently received feed that customers art reporting long wait times before an agent responds to a new case after it has been submitted.
How should an administrator ensure cases are properly prioritized?

A. Workflow Rules B. Assignment Rules C. Auto-Response Rules D. Escalation Rules

Discussion 0

Correct Answer: B Vote an answer

Explanation: Only visible for PassTestking members. You can sign-up / login (it's free).

Question 5

Cloud Kicks (CK) has introduced its new Alpha Shoe line. Customers create cases from CK's website. Managers receive a report of all cases created last week. Managers would like a way to easily see in the report if the customer refers to the new shoe line in the case subject.
How should the system administrator modify the report meet this request?

A. Build a row-level formula. B. Change the format to a joined report. C. Add a cross-filter and a with' sub-filter. D. Include a contains filter on Subject.

Discussion 0

Correct Answer: D Vote an answer

Question 6

The operations team at Ursa Major Solar (UMS) currently tracks installations using a spreadsheet. The information captured includes customer name, address, purchase and installation dates, configuration specs, and additional installer instructions. UMS's CEO would like to utilize Salesforce to track this information instead.
Which action should the administrator take to meet this requirement?

A. Use Salesforce REST API to create the object and also import the data. B. Use Lightning Object Creator to create the object and also import the data. C. Use Object Manager to create the object and also import the data. D. Use Schema Builder to create the object and also import the data.

Discussion 0

Correct Answer: B Vote an answer

Explanation: Only visible for PassTestking members. You can sign-up / login (it's free).

Question 7

A sales rep at Ursa Major Solar reafized that the wrong price book was selected for an opportunity.
How can the sales rep change the price book on the opportunity?

A. The change can be made through the mobile app. B. Once selected, the price book is locked on the opportunity. C. Once selected, the price book can be updated via the forecasts tab. D. They change can be made through the desktop site.

Discussion 0

Correct Answer: D Vote an answer

Explanation: Only visible for PassTestking members. You can sign-up / login (it's free).

Question 8

An administrator has found a free app on the AppExchanged and would like to install it.
Which three items should the administrator take to consideration before installed he managed package?
Choose 3 answers

A. Managed apps do not undergo a formal security review by Salesforce. B. Apps may require certain Salesforce editions or features to be enabled. C. Apps may require external, third-party web services to function properly. D. Apps must be installed in production before the app can be installed in a sandbox. E. Custom objects and custom fields used by the app count against the org's limits.

Discussion 0

Correct Answer: B,C,E Vote an answer

Explanation: Only visible for PassTestking members. You can sign-up / login (it's free).

Question 9

Cloud Kicks wants its sales reps to always use the same full zip code format with a hyphen where applicable.
What should the administrator implement to help ensure consistent formatting?

A. Add a quick create function for the sales reps to use. B. Create a REGEX function to use in a validation rule on the field. C. Edit the standard field length to five characters. D. Add a help text instructing the sales rep on how to enter this field.

Discussion 0

Correct Answer: B Vote an answer

Explanation: Only visible for PassTestking members. You can sign-up / login (it's free).

Salesforce Certification Preparation for Advanced Administrator - CRT-211 Exam Practice Test