C-OCM-2503 by SAP Actual Free Exam Q&As

Question 1

How would you carry out a high-level change impact analysis?

A. Define and assess key change impact metrics B. Set up a survey within the project team C. Analyze the differences between as-is and to-be processes D. Conduct interviews and workshops with key project stakeholders

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Correct Answer: D Vote an answer

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Question 2

What should you do as a change manager to ensure a good start to change management in an SAP cloud project? Note: There are 3 correct answers to this question.

A. Develop a detailed plan for change management. B. Identify and assign resources and define responsibilities. C. Conduct a thorough as-is analysis. D. Collect as many ideas for change management as possible. E. Manage expectations towards change management.

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Correct Answer: B,C,E Vote an answer

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Question 3

What are typical topics covered by a change story for a cloud implementation? Note: There are 3 correct answers to this question.

A. Key facts and figures B. Training and enablement offerings C. Risks and issues D. Benefits and investments E. Non-targets

Discussion 0

Correct Answer: A,C,D Vote an answer

Question 4

Which aspects are usually documented in a communication channel analysis? Note: There are 3 correct answers to this question.

A. Stakeholders or stakeholder groups targeted by the channel B. Name and short description of the channel C. Estimated costs per change communication activity via the channel D. Frequency of use and owner of the channel E. Degree of standardization required for the channel

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Correct Answer: A,B,D Vote an answer

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Question 5

In the SAP Activate Explore phase, the project team conducts fit-to-standard workshops to identify gaps between business requirements and the SAP best practice standard. Which change management challenge is typical for this phase?

A. Some business departments do not feel well prepared for the go-live. B. Some project team members have never heard of organizational change management. C. Some business users do not adopt the new cloud solution. D. Some managers show resistance towards the cloud standard.

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Correct Answer: D Vote an answer

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Question 6

What is the added value of a high-level change impact analysis? Note: There are 3 correct answers to this question.

A. It delivers input for communication activities, making the implications of the project more tangible. B. It enables the project manager to identify opponents in highly impacted units and adjust the stakeholder analysis accordingly. C. It provides an initial systematic overview of the amount and the nature of the upcoming changes. D. It allows the change manager to derive appropriate activities, focusing the resources on key action areas. E. It reveals key project risks that can be integrated into the project's risk management at an early stage.

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Correct Answer: A,D,E Vote an answer

Question 7

What should a change manager keep in mind when identifying stakeholder groups?

A. The number of impacted employees should be documented B. A business unit should be broken down into about five stakeholder groups C. Management teams are not listed as separate stakeholder groups D. The stakeholder identification is a one-time activity

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Correct Answer: A Vote an answer

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Question 8

The project lead initiates a series of info sessions in some teams as a reaction to resistance towards the upcoming implementation of a new cloud solution. Unfortunately, these info sessions do not reduce the level of resistance. What is the probable root cause?

A. Lacking analysis of the underlying reasons for resistance towards the new cloud solution B. Lacking options for the users to raise questions during the info sessions C. Lacking involvement of the change manager in the planning and conduction of the info sessions D. Lacking commitment of the top management regarding the info sessions

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Correct Answer: A Vote an answer

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Question 9

Why is it important to map the new SAP roles and responsibilities to the business users impacted by a cloud implementation?

A. It allows the change manager to collect important information for developing the new operating model. B. It contributes to reducing costs for both training activities and the IT infrastructure to be provided. C. It is the foundation for developing personas and defining stakeholder-specific communication activities. D. It ensures that users are granted access only to the data, transactions, and system functionalities essential for their job roles.

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Correct Answer: D Vote an answer

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SAP Certified Associate - Organizational Change Management - C-OCM-2503 Exam Practice Test