SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2 - C-C4H56-2411 Exam Practice Test
What is the only way to change an active case type?
Correct Answer: B
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Which objects can you use to route a case to an employee?
Correct Answer: D
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Which of the following business services will all service agents need to have assigned?
Correct Answer: C
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Which of the following attributes are mandatory when creating new custom fields? Note: There are 2 correct answers to this question.
Correct Answer: A,D
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What steps are required to convert incoming emails into cases? Note: There are 2 correct answers to this question.
Correct Answer: A,C
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Where are employee working hours maintained?
Correct Answer: C
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Which of the following master data entities are included in the out-of-the-box package for integration between SAP Service Cloud Version 2 and SAP S/4HANA? Note: There are 2 correct answers to this question.
Correct Answer: B,C
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What features are available in the SAP CX AI Toolkit?
Correct Answer: D
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Which of the following elements are mandatory to create a new product? Note: There are 2 correct answers to this question.
Correct Answer: C,D
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