1Z0-1064-26 by Oracle Actual Free Exam Q&As

Question 1

A service agent can create tasks from different system areas.
Identify three modules where a service agent can create and associate tasks.

A. Social network B. Notes C. Contacts D. Sales opportunities E. Service requests

Discussion 0

Correct Answer: A,D,E Vote an answer

Question 2

Your client has already established a product catalog of sales products and now wants to include service products to categorize service requests. You suggest the creation of a new catalog.
What are two advantages of creating a new service catalog instead of using an existing one?

A. requires less work and effort B. allows use of a simpler hierarchy C. allows you to use the same product hierarchy as sales D. allows the display of a product hierarchy specifically for service purposes

Discussion 0

Correct Answer: A,C Vote an answer

Question 3

Which two statements are true about system-to-system authentication between Digital Customer Service (DCS) and Oracle Engagement Cloud?

A. It must be configured by a user signed in to the Oracle Visual Builder Cloud Service with a valid developer or administrator account. B. It does not require matching passwords between Engagement Cloud and DCS. C. It is configured exclusively via the Engagement Cloud Security Console. D. It enables anonymous users to search the DCS knowledge base.

Discussion 0

Correct Answer: C,D Vote an answer

Question 4

Your customer wants to have a vertical Media Toolbar instead of the Horizontal one.
Which statement is true?

A. You must set the Vertical Toolbar as the Default, and deactivate all Horizon Toolbars. B. The Horizontal Toolbar is always required, while the Vertical Toolbar and notifications are optional. C. The only Vertical Toolbar that you can enable is the Notifications Toolbar. D. The Vertical Toolbar is always required, while the Horizontal Toolbar and notifications are optional.

Discussion 0

Correct Answer: A Vote an answer

Question 5

What should you do to enable Password Reset in Digital Customer Service (DCS)?

A. Instruct users that they can only change their password by chatting with an agent. B. Enable the "Password Reset" option in the User Administration component. C. Add the Password Reset component to your DCS application. D. Obtain the Change Password Link and add it to your DCS page.

Discussion 0

Correct Answer: D Vote an answer

Question 6

Which three steps are required to configure the system to send an email notification when a milestone has reached warning status?

A. Configure an analytics report showing milestones in warning status. B. Create standard text to be posted to the message thread. C. Configure the email template to be used for notification. D. Configure an object workflow action to send the email when the milestone status changes to warning. E. Specify the warning threshold for the milestone in the standard coverages. F. Add an extension column to the milestone object to hold the warning threshold value.

Discussion 0

Correct Answer: A,C,E Vote an answer

Question 7

You have been asked about some of the features of CTI notifications. Users want to be efficient in their time use, using alternate browser pages to carry out other activities when they are not receiving calls. However, the priority remains answering their client's calls, so they are forced to remain on the Engagement Cloud Page to avoid missing them.
Perform an analysis on the available features of Engagement Cloud and select the best viable answer to your customer's issue.

A. A floating toolbar notification center can be configured, that is present all the time in the agent's screen to inform him/her of incoming calls, whether they are currently on the Engagement Cloud browser page or not. B. A toast notification option is present, which consists of desktop notifications popping up regarding incoming calls, whether they are currently on the Engagement Cloud browser page or not. C. Engagement Cloud supports push notifications sent to mobile phones, so users can be aware via phone when a client is calling. D. There is not current feature that may help users be aware of the presence of an incoming call if they are not currently in the Engagement Cloud browser page.

Discussion 0

Correct Answer: A Vote an answer

Question 8

Oracle Engagement Cloud provides tools to add or modify which six types of entities?

A. Reports B. Icons C. Roles and privileges D. Themes E. Objects F. Exports G. Fields H. Object workflow

Discussion 0

Correct Answer: A,E,F,G Vote an answer

Oracle Fusion Service 2026 Implementation Professional - 1Z0-1064-26 Exam Practice Test