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Genesys Cloud Certified Professional - Implementation Sample Questions:

1. What role is needed for a user who is responsible for the deployment and installation of the Genesys Cloud organization?

A) employee
B) Supervisor
C) admin
D) User

2. Where do you add the list of IP or CIDR addresses allowed or denied access to an External or Phone Trunk?

A) Availability
B) Calling
C) SIP Access Control
D) Outbound

3. All of the following are steps that must be completed to configure an Edge appliance. EXCEPT .

A) Assign the Edge to a Site
B) Configure a trunk
C) Configure the Edge Connectors
D) Create a Site
E) Create an Edge Group
F) Associate the network interface
G) Authenticate the Edge

4. Choose the types of available Phone Trunks in Genesys Cloud. (Choose two.)

A) Outbound Proxy
B) SIP
C) Gateway
D) WebRTC

5. You have just added a new document to Genesys Cloud so that everyone within the organization can access it when needed. What must you do to ensure that users can find the document when they want to access it?

A) Number the documents in such a way that this one appears at the top of the list.
B) Add a priority of "high" to this document.
C) Make sure you name the document in a way that is easy to search for.
D) Add meaningful tags to the document.

Solutions: